Shipping & Returns

-This service is available Monday to Friday excluding bank holidays and busy Christmas periods
-Although we guarantee to dispatch your order the same day, Royal Mail may not be able to guarantee next day delivery.
-For absolute guaranteed next day delivery you must choose Special Delivery as your shipping method.
-Royal Mail does not make guarantees for Saturday delivery.
-A tracking number is available on request for Special Delivery or Recorded Delivery orders.
-Service is dependent on stock availability.

Returns & Refunds:

1.1 You have the right to cancel your order at any time up to the end of the seventh working day following the day on which you received the products. It is not compulsory for you to notify us of the reason of cancellation. If you wish to cancel your order please send an email to service{at}flystreet.co.uk with details of your cancellation. You must state your name, a description of the goods and your order number.

1.2 Any use of the goods beyond that necessary to inspect them on delivery will invalidate your right to cancel the order. If we believe items have been damaged due to lack of care by yourself then we reserve the right to refuse a refund or replacement. If damage is made when returning the goods back to us, then it is your right to seek compensation from your carrier.

1.3 We operate a 100% satisfaction guarantee policy which means that if you are not happy with any products bought from this website, you may return them to us within 14 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. Returns made after 14 days will be accepted at the managers discretion. We may refuse a return, offer store credit or offer a refund minus P&P and a 5% administration charge. We will not accept returns for underwear, swimwear, headphones or jewellery. We also do not offer refunds on mixed lots or sale items. If you wish to return a mixed lot or sale item then we may offer a credit note at Fly Street's discretion.

1.4 All products bought from our website are guaranteed for 12 months from the date of purchase. If a product proves to be faulty within that period you may return it to us for a refund or exchange unless a manufacturers guarantee has been issued then you will need to contact the manufacturer.

1.5 If you have paid p&p on your order then we reserve the right not to refund this cost to you if you return an item, but will only refund the cost of the goods to you. If the true cost of P&P exceeds the amount you paid then we will refund the amount you paid minus the amount we paid for postage. The minimum amount for postage will be £3.29 per order.

1.6 Paypal refunds can only be issued up to 60 days after the initial period. If for whatever reason, we need to refund you after the 60 days have expired then you will be responsible for Paypal's charges for receiving the money from us.

1.7 If an order or product has been returned to us that was paid for with a credit note or voucher then a refund will be issued in the form of another credit note or voucher.

1.8 Once an order is in the processing stage you may cancel the order before 3pm and we will not despatch it. After 3pm it will be declared as shipped and may not be retrieved. Instead you will need to send the item back to us. Once an order has been changed to processing and is cancelled before it is despatched, we will make an administration charge of £1.50 to cover packaging and picking costs.